Retail Store Manager

John Bell & Croyden is not just a pharmacy; it is a world-class Wellbeing Emporium with a global reputation. We are seeking a Retail Store Manager who views this flagship as their own business.Forget standard retail operations, this is a role for a brand builder. You will have the opportunity to help define the in-store experience and lead a multi-functional team to redefine luxury wellness. If you are looking for a role that is as dynamic as a startup but backed by the prestige of a London landmark, we want to hear from you.About the RoleAs our Retail Store Manager, you’ll be the driving force behind the success of our store, leading a talented team to deliver exceptional customer experiences and outstanding commercial results. You’ll bring energy, commercial acumen, and a passion for wellbeing to ensure John Bell & Croyden continues to set the standard as a world-class destination.Key Responsibilities:Lead & Inspire: Manage, coach, and develop up to 3 Floor Managers and a wider team of 20 Advisors, creating a motivated, high-performing culture.Drive Performance: Deliver and exceed sales, profit, and conversion targets while maintaining the highest operational standards.Champion the Brand: Ensure a consistently luxurious, customer-centric experience that reflects our “World-Class Wellbeing Emporium” status.Operational Excellence: Oversee store compliance, health & safety, and day-to-day operations including scheduling, opening, and closing duties.Collaborate & Influence: Work closely with Buying, Marketing, HR, and key brand partners to execute strategic initiatives and elevate product knowledge.Develop Talent: Own the succession plan, ensuring growth, engagement, and retention across the retail team.About YouWe’re looking for a commercially savvy and people-focused leader who thrives in a fast-paced luxury retail environment.Essential:Minimum 3 years’ experience in a Store Manager or equivalent leadership role.Proven success in achieving and exceeding financial targets.Strong commercial insight and operational discipline.Exceptional leadership and communication skills, with the ability to inspire and develop others.Passionate about delivering premium customer service.Desirable:Experience in healthcare, wellbeing, or beauty retail.A genuine interest in health and wellness.Formal training in leadership, coaching, or commercial management.Why Join Us?At John Bell & Croyden, we celebrate over 225 years of trusted heritage while continuing to lead in modern wellbeing and luxury retail. You’ll join a supportive team where your ideas, expertise, and energy can make a real impact every day.Benefits Annual bonus of 6% of salary for on target EBITDA contribution.Bupa healthcare option.Salary sacrifice Car lease opportunity.Interest free travel loan if required.20% staff discountHow to ApplyIf you’re ready to lead one of London’s most iconic wellbeing destinations and inspire excellence at every level, we’d love to hear from you.Apply now and take the next step in your retail leadership career with John Bell & Croyden.