Receptionist
Full-time
Mid
Description
Company Description
The Limes Country Lodge Hotel is a family-run luxury hotel nestled in the picturesque countryside of Solihull. Known for delivering bespoke guest experiences and outstanding customer service, the hotel welcomes a loyal clientele of leisure and corporate guests. Featuring tranquil grounds, versatile facilities, and exceptional dining at Admiral’s Bistro, the hotel caters to a variety of events and provides a serene retreat. With a combination of classic charm and modern amenities, our accommodation ensures comfort and convenience with excellent motorway links for easy access to nearby destinations.
Role Description
This is a full-time, on-site role for a Receptionist located in Earlswood. The Receptionist will be responsible for greeting and assisting guests, handling phone inquiries, managing bookings, and performing administrative and clerical tasks. Additional responsibilities include ensuring a welcoming environment, providing exceptional customer service, and maintaining the smooth flow of daily operations. The role requires a commitment to upholding the hotel's high standards of professionalism and hospitality.
Qualifications
• Experience in Receptionist Duties and Clerical Skills, including managing bookings and general administrative tasks
• Strong ability in Customer Service and Communication to deliver exceptional guest experiences
• Proficiency in Phone Etiquette and handling inquiries efficiently and professionally
• Organizational skills and an eye for detail to maintain an orderly and welcoming reception area
• Proficient in computer systems and booking software; prior experience in the hospitality industry is an advantage
• Ability to work in a fast-paced environment while maintaining a friendly and professional attitude
The Limes Country Lodge Hotel is a family-run luxury hotel nestled in the picturesque countryside of Solihull. Known for delivering bespoke guest experiences and outstanding customer service, the hotel welcomes a loyal clientele of leisure and corporate guests. Featuring tranquil grounds, versatile facilities, and exceptional dining at Admiral’s Bistro, the hotel caters to a variety of events and provides a serene retreat. With a combination of classic charm and modern amenities, our accommodation ensures comfort and convenience with excellent motorway links for easy access to nearby destinations.
Role Description
This is a full-time, on-site role for a Receptionist located in Earlswood. The Receptionist will be responsible for greeting and assisting guests, handling phone inquiries, managing bookings, and performing administrative and clerical tasks. Additional responsibilities include ensuring a welcoming environment, providing exceptional customer service, and maintaining the smooth flow of daily operations. The role requires a commitment to upholding the hotel's high standards of professionalism and hospitality.
Qualifications
• Experience in Receptionist Duties and Clerical Skills, including managing bookings and general administrative tasks
• Strong ability in Customer Service and Communication to deliver exceptional guest experiences
• Proficiency in Phone Etiquette and handling inquiries efficiently and professionally
• Organizational skills and an eye for detail to maintain an orderly and welcoming reception area
• Proficient in computer systems and booking software; prior experience in the hospitality industry is an advantage
• Ability to work in a fast-paced environment while maintaining a friendly and professional attitude