Hotel Receptionist
Contract
Mid
Description
You will have a natural ability and understanding of what the guest experience is and want to provide memorable experiences for all of our visitors.
Focusing on the front office department you will not be afraid to pick up the telephone and engage with clients directly, maximising the hotels revenue in this area through managing accommodation bookings and up selling products across the hotel range.
You will be familiar with Microsoft Excel, Word and be organized with meticulous attention to detail.
Key Areas of Accountability
To liaise with guests on a daily basis, managing accommodation sales into the booking system and confirming back.
To ensure that you engage with clients’ & guests’ in a proactive & friendly manner, exceeding the guests’ expectations.
To engage conference & wedding enquiries, passing onto the relevant teams in an efficient manner.
To manage data input into the back office reservation systems.
To prepare requested reports for the front office manager.
To look after the front & back office in a tidy & efficient manner.
To adhere to company & AA service standards.
Please apply with a current CV & covering letter.
Hours & Pay
Shift Rotations including weekends
All team members are eligible for staff discounts and a share of the gratuity after a qualifying period. Free use of the hotel gym is also included
Job Type: Full-time, Part-time
Additional pay:
• Tips
Benefits:
• Company pension
• Discounted or free food
• On-site parking
Schedule:
• 8 hour shift
Experience:
• receptionist: 3 years (Not a must but a bonus)
Job Types: Full-time, Permanent, Temp to perm, Apprenticeship, Zero hours contract
Pay: From £12.21 per hour
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay
Work Location: In person
Focusing on the front office department you will not be afraid to pick up the telephone and engage with clients directly, maximising the hotels revenue in this area through managing accommodation bookings and up selling products across the hotel range.
You will be familiar with Microsoft Excel, Word and be organized with meticulous attention to detail.
Key Areas of Accountability
To liaise with guests on a daily basis, managing accommodation sales into the booking system and confirming back.
To ensure that you engage with clients’ & guests’ in a proactive & friendly manner, exceeding the guests’ expectations.
To engage conference & wedding enquiries, passing onto the relevant teams in an efficient manner.
To manage data input into the back office reservation systems.
To prepare requested reports for the front office manager.
To look after the front & back office in a tidy & efficient manner.
To adhere to company & AA service standards.
Please apply with a current CV & covering letter.
Hours & Pay
Shift Rotations including weekends
All team members are eligible for staff discounts and a share of the gratuity after a qualifying period. Free use of the hotel gym is also included
Job Type: Full-time, Part-time
Additional pay:
• Tips
Benefits:
• Company pension
• Discounted or free food
• On-site parking
Schedule:
• 8 hour shift
Experience:
• receptionist: 3 years (Not a must but a bonus)
Job Types: Full-time, Permanent, Temp to perm, Apprenticeship, Zero hours contract
Pay: From £12.21 per hour
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay
Work Location: In person