Front Office Receptionist - Accor Dubai, UAE

Front Office Receptionist - Accor Dubai, UAE Role Summary Accor is seeking a professional and guest-focused Front Office Receptionist for its property in Dubai, UAE. The role involves welcoming and assisting guests, managing check-ins and check-outs, handling reservations, cashiering duties, and ensuring smooth front office operations. The position requires excellent communication skills, a professional appearance, and the ability to deliver personalized and efficient service to ensure guest satisfaction. Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality / Travel Function: Front Desk / Reception Salary: 3500-5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You'll Do Welcome and greet all guests upon arrival and departure, ensuring a warm and professional experience. Register and process guest check-ins, handle efficient check-outs, and update guest information accurately. Manage cashiering duties, foreign exchange transactions, and settlement of guest bills. Handle walk-in reservations and call-in bookings when the reservations department is closed. Issue guest room key cards and maintain effective control for guest security. Assist with information counter, night audit, and business center duties when required. Provide prompt, friendly service to guest inquiries and resolve complaints by coordinating with relevant departments. Check daily arrivals, prepare room allocations, amenities, and handle guest special requests. Monitor logbooks, maintain communication between shifts, and ensure smooth front office operations. Assist in handling mail, messages, packages, and safe deposit boxes as per hotel policies. Report unusual incidents or guest concerns to management and follow safety and fire procedures. Ideal Profile Previous experience as a Receptionist, Front Office Representative, or in a similar customer service role. Strong verbal and written communication skills with fluency in English; Russian speaking is preferred. Professional attitude, well-groomed appearance, and friendly disposition. Ability to multitask, prioritize tasks, and remain resourceful and proactive under pressure. Excellent organizational and time-management skills. Knowledge of hotel rate codes, packages, and reservation handling is a plus. Why Join Us Discounted employee benefit card for Accor properties worldwide. Career development and learning opportunities through Accor Academies. Chance to grow within Accor properties in Dubai and internationally. Be part of Accor's sustainability and social responsibility initiatives, such as Planet 21. About the Company Accor is a global hospitality leader with more than 45 brands, 5,600 hotels, and 10,000 restaurants and lifestyle destinations in 110 countries. Known for innovation and excellence, Accor offers professionals the chance to work in a diverse, dynamic, and supportive environment while contributing to memorable guest experiences. In Dubai, Accor continues to expand its footprint, offering world-class career opportunities in luxury and lifestyle hospitality.