Front of House Receptionist- UAE National

GEMS Royal Dubai School are delighted to announce an opportunity has become available for a UAE National in our Front of House team.

Working as part of a team this role will act as the first point of contact for the school, ensuring highest standards of customer satisfaction.

This is a varied role, answering the telephone, responding to enquiries over the phone, email or in person.

Using the computer to complete general admin tasks

Supporting the admissions team and PRE with school tours and or administration tasks as and when required.

Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure - including booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), assist in enrolment events as and when required.

Maintain open lines of communication to new and prospective parents ensuring that their concerns and feedback are handled effectively and efficiently.

Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.

Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.

Attend staff meetings and serve on committees as required.