Deputy Store Manager (ABU DHABI)
Full-time
Mid
Description
Position
Mission:
Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:
1. Business Development
2. Team Motivation
3. Boutique Operations Excellence
4. Clienteling
Act as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.
Job responsibilities
Main responsibilities:
BUSINESS DEVELOPMENT
• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge/curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
TEAM
• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
• Daily briefing
• Follow ups on team's KPIS
OPERATIONS
• Organize and implement store rotations, shifts and holidays
• Leads and organizes the inventories in liaison with support function teams
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
• Supervises AFFS performance
• Coordinates daily customer service operations
• Ensure the coordination with Mall in regards to mall and police permits
• Supports in identifying stock opportunities and trends
• Make sure all employees adhere to company's policies and guidelines
CLIENTELING
• To deliver excellent client experience
• To elevate clients' experience within the store
• To share and gather ideas on clienteling activities
• Establish and develop relationship with existing clients and engage new customers to the brand
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Address client concerns/disputes/complains assuring the client satisfaction is restored
Profile
• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications
• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies
JOB NUMBER
BULG09963
COUNTRY / REGION
United Arab Emirates
CITY
Abu Dhabi
CONTRACT TYPE
Permanent
Mission:
Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:
1. Business Development
2. Team Motivation
3. Boutique Operations Excellence
4. Clienteling
Act as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.
Job responsibilities
Main responsibilities:
BUSINESS DEVELOPMENT
• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge/curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
TEAM
• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
• Daily briefing
• Follow ups on team's KPIS
OPERATIONS
• Organize and implement store rotations, shifts and holidays
• Leads and organizes the inventories in liaison with support function teams
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
• Supervises AFFS performance
• Coordinates daily customer service operations
• Ensure the coordination with Mall in regards to mall and police permits
• Supports in identifying stock opportunities and trends
• Make sure all employees adhere to company's policies and guidelines
CLIENTELING
• To deliver excellent client experience
• To elevate clients' experience within the store
• To share and gather ideas on clienteling activities
• Establish and develop relationship with existing clients and engage new customers to the brand
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Address client concerns/disputes/complains assuring the client satisfaction is restored
Profile
• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications
• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies
JOB NUMBER
BULG09963
COUNTRY / REGION
United Arab Emirates
CITY
Abu Dhabi
CONTRACT TYPE
Permanent