Customer Service and Sales Advisor

Customer Service & Sales Advisor40 hours a week spent between the hours of 9am-6pm Monday to Friday.Starting Salary: Up to £27,976We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs. No previous insurance experience is required, all training is provided How you’ll make an impact During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.On a day-to-day basis, you’ll:Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heartLook for all opportunities to upsell or cross-sell our range of products depending on the customers’ needsMake and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they m