Broker Sales Manager
Full-time
Mid
Description
Melton Building Society recently celebrated 150 years of helping people to buy their homes and make the most of their savings. Our purpose is to sustainably create homes and build thriving communities and this is made possible through our amazing people, who place customers and the community at the heart of everything they do.
We have an exciting, new opportunity for a full-time Broker Sales Manager to engage our mortgage broker customers and to drive a high-performance culture, managing a small team of Broker Sales Advisors.
This is an excellent opportunity for an experienced people manager or team leader, ideally from the mortgage lending or intermediaries sector, who has a strong track record of achieving or exceeding sales targets.
About the position
As a Broker Sales Manager, you will be responsible for:
• Managing a team of Broker Sales Advisors, creating a motivated, engaged and high-performing team
• Embedding a customer-first mindset within the team, ensuring all interactions deliver fair and positive outcomes.
• Planning and structuring daily, weekly and monthly activity for the team to ensure optimal use of time and resource
• Monitoring activity, conversion and sales performance against targets; identifying trends, risks and opportunities
• Personally handle a proportion of inbound and outbound broker enquiries via telephone and broker live chat, maintaining a strong presence on the phones, leading by example
• Proactively engaging with brokers to build relationships, identify opportunities and drive sales and revenue growth
• Promoting our products and services by understanding broker needs and aligning solutions to their objectives.
• Acting as an escalation point for complex broker queries or relationship issues when required.
What are we looking for?
People who share our passion to make a difference, build relationships and scratch under the surface to find the not so obvious solutions. We are keen to see applications from candidates who can demonstrate:
· Proven experience in a sales environment, preferably within mortgage lending or intermediaries
· Previous experience leading teams
· Strong track record of working to and exceeding sales targets
· Experience using CRM systems and MI to manage performance
· Ability to lead, motivate and inspire a sales team
· Proven ability to plan, prioritise and organise workloads effectively
· Strong sales and commercial acumen
· Excellent communication, coaching and influencing skills
What’s in it for you?
We know that our most important asset at the Melton are our people – people who make things happen. We work in an industry where relationships with our customers are key to our success, and we continuously strive to make Melton Building Society a great place to work.
We aim to create an inclusive and supportive culture where our differences are embraced and where you feel that you belong.
For the right candidate, our competitive reward package includes:
- Generous employer pension contributions
- Free annual pension advice and pension welcome meeting
- 30 days holiday plus bank holidays
- Discretionary bonus scheme
- Health cash plan
- Reward platform with monthly treats and access to discounts
We have an exciting, new opportunity for a full-time Broker Sales Manager to engage our mortgage broker customers and to drive a high-performance culture, managing a small team of Broker Sales Advisors.
This is an excellent opportunity for an experienced people manager or team leader, ideally from the mortgage lending or intermediaries sector, who has a strong track record of achieving or exceeding sales targets.
About the position
As a Broker Sales Manager, you will be responsible for:
• Managing a team of Broker Sales Advisors, creating a motivated, engaged and high-performing team
• Embedding a customer-first mindset within the team, ensuring all interactions deliver fair and positive outcomes.
• Planning and structuring daily, weekly and monthly activity for the team to ensure optimal use of time and resource
• Monitoring activity, conversion and sales performance against targets; identifying trends, risks and opportunities
• Personally handle a proportion of inbound and outbound broker enquiries via telephone and broker live chat, maintaining a strong presence on the phones, leading by example
• Proactively engaging with brokers to build relationships, identify opportunities and drive sales and revenue growth
• Promoting our products and services by understanding broker needs and aligning solutions to their objectives.
• Acting as an escalation point for complex broker queries or relationship issues when required.
What are we looking for?
People who share our passion to make a difference, build relationships and scratch under the surface to find the not so obvious solutions. We are keen to see applications from candidates who can demonstrate:
· Proven experience in a sales environment, preferably within mortgage lending or intermediaries
· Previous experience leading teams
· Strong track record of working to and exceeding sales targets
· Experience using CRM systems and MI to manage performance
· Ability to lead, motivate and inspire a sales team
· Proven ability to plan, prioritise and organise workloads effectively
· Strong sales and commercial acumen
· Excellent communication, coaching and influencing skills
What’s in it for you?
We know that our most important asset at the Melton are our people – people who make things happen. We work in an industry where relationships with our customers are key to our success, and we continuously strive to make Melton Building Society a great place to work.
We aim to create an inclusive and supportive culture where our differences are embraced and where you feel that you belong.
For the right candidate, our competitive reward package includes:
- Generous employer pension contributions
- Free annual pension advice and pension welcome meeting
- 30 days holiday plus bank holidays
- Discretionary bonus scheme
- Health cash plan
- Reward platform with monthly treats and access to discounts